Last Updated: September 22, 2025

Introduction

Teefeny is committed to ensuring your complete satisfaction with every purchase. We aim to make the return and refund process simple, transparent, and fair for all our customers.

Eligibility Period

You have 30 days from the delivery date to request a return or exchange.
After this period, returns or exchanges will not be accepted under any circumstances.
The eligibility period starts on the delivery date, not the purchase date.

Return Requirements

To qualify for a return, items must meet the following conditions:

  • The item must be unused, unwashed, and in original condition.
  • All tags, packaging, and labels must remain intact.
  • Proof of purchase or order confirmation is required for all returns.

Non-returnable items include:

  • Items marked as Final Sale
  • Custom or personalized products
  • Gift cards or digital downloads
  • Items showing signs of wear, damage, or use

What We Accept

We accept returns for both defective and non-defective products.
You can return items due to a change of mind, incorrect size, or other reasons within the 30-day window, provided that all condition requirements are met.

Refund Process

All returned items are inspected upon receipt.
You will be notified via email about the approval or rejection of your refund request.
Approved refunds will be processed within 5–7 business days and issued to the original payment method.
No restocking fees apply.
Processing time may vary depending on your bank or card provider.

Refund Issues

If you have not received your refund, please:

  1. Check your bank account again.
  2. Contact your credit card company—it may take time before your refund is officially posted.
  3. Contact your bank—processing times may vary.
    If you’ve done all of the above and still haven’t received your refund, please email [email protected] with your order details.

Exchanges

We accept exchanges within 30 days for any reason, including size or color issues.
Exchanges are also available for defective or damaged items.
To request an exchange for the same or a different product, contact [email protected].
All returns and exchanges must be shipped to the following address:

Return Address:
Teefeny
3333 Bristol St, Costa Mesa, CA 92626, United States

Return Shipping

If your return or exchange is due to our mistake (for example, receiving the wrong or defective item), Teefeny will cover all shipping costs — including both return shipping and the shipment of the replacement item.
A free return label will be provided upon request. Please contact [email protected] to receive your return label.

For returns or exchanges due to customer error (for example, ordering the wrong size or color), customers are responsible for a fixed reshipping fee for sending the replacement item:

  • $9 USD for orders under $40
  • $12 USD for orders between $40–$60
  • $18 USD for orders over $100

To arrange your exchange and pay the applicable fee, please email [email protected] for instructions.

Shipping Time for Exchanged Products

Delivery times vary depending on your location within the United States.
Domestic exchanges typically arrive within 4–10 business days after dispatch.
No guaranteed delivery timeframe is provided for replacement shipments.

High-Value Returns

For returns valued over $50, we recommend using tracked shipping and package insurance.
Teefeny is not responsible for lost or untracked return shipments.
Proof of shipment is strongly advised.

Contact Information

All return and refund inquiries should be directed to our support team.
Please include your order number in all communications.

Teefeny Customer Support
Email: [email protected]
Address: 3333 Bristol St, Costa Mesa, CA 92626, United States